TITLE: Preconditions and requirements for the development and quality assurance of logistics services
AUTHORS: Fadila Kiso, Samira Karičić
ABSTRACT: All processes in the production and distribution of material goods, which include material and interactive information flows, are united by the term “Logistics” and are realized within the logistics processes. Logistics processes hide large technological and economic reserves that need to be identified, located and used. At the EU level, a new philosophy of realization of quality logistics processes has been created in the past decades, and it is increasingly including the environmental aspect by introducing the term Green Logistics, which highlights the demand for a healthy environment. The level of logistics process technology is still far below the level of development of material production technology, which is the main reason for giving strategic importance to the rationalization and optimization of logistics processes at the global level in order at reducing the costs of all participants in the implementation of the process, and especially in the direction of raising the quality of services and meeting the increasingly stringent requirements of service users.
KEYWORDS: Logistics system, Logistics processes, Quality of logistics services